Shipping Policy

Order Processing and Shipment Time Rules

Our platform implements standardized and unified order processing and shipping management for all official orders. After the user completes payment successfully and the system confirms the payment is valid, our warehouse team will finish order sorting, product secondary inspection, professional packaging and outbound shipment within 1 to 3 working days. Orders generated on weekends, statutory American holidays and platform system maintenance periods will be postponed to the next normal working day for processing, which is a normal and standardized logistics arrangement. Before shipment, all products will undergo strict quality inspection and appearance checking to eliminate defective products, flawed goods and incorrectly sized items. We use high-quality shockproof, dust-proof and compression-resistant packaging materials to ensure that the products can remain intact and brand-new during long-distance cross-border transportation, avoiding extrusion damage, fabric wrinkles and packaging damage.

Standard 6-12 Days Delivery Cycle

After the order is successfully shipped from the warehouse, the standard delivery cycle of all orders is 6 to 12 working days. This delivery time standard is universally applicable to all distribution areas covered by the platform’s logistics system, with no separate time limit setting for domestic and overseas regions, and no regional differential rules. The delivery cycle is comprehensively calculated based on cross-border logistics transit efficiency, customs clearance processing speed and terminal distribution efficiency, which can accurately cover most conventional logistics scenarios. In special periods such as annual shopping peaks, extreme weather restrictions, regional logistics route adjustments and temporary customs inspection, the delivery time may be slightly delayed. These uncontrollable external factors do not belong to the platform’s shipping liability, and our customer service team will actively track the logistics status, synchronize the latest transit information in real time, and assist users in solving logistics abnormal problems.

Full Site Free Shipping Service Provisions

We provide permanent and stable full-site free shipping services for all products and all valid orders on the platform. There is no minimum order amount threshold, no order quantity limit, no regional surcharge and no hidden logistics handling fee. All users can enjoy zero-cost standard shipping services when purchasing any products on the website. The free shipping benefit covers the whole logistics link from warehouse outbound, long-distance transit, regional sorting to terminal door-to-door delivery, which is a long-term fixed platform benefit and will not be changed arbitrarily due to activity cycles, order time and product categories. It should be noted that the free shipping service only applies to standard conventional distribution modes, and does not include value-added services such as expedited shipment, designated time delivery and remote area priority distribution. If users need additional personalized logistics services, the corresponding expenses shall be borne by the users themselves.

Logistics Tracking and Abnormal Processing Mechanism

After the order is shipped, the system will automatically generate a unique logistics tracking number and synchronize it to the user’s order background in real time. Users can check the real-time transit status, sorting progress and estimated arrival time through the official tracking link at any time, realizing full transparent logistics monitoring. For logistics abnormalities such as delayed transit, stuck customs and lost parcels, we have a complete set of processing mechanisms. Users can feedback problems through customer service channels, and we will arrange special personnel to verify the logistics situation, communicate with logistics carriers, and give effective processing solutions in the shortest time. We always adhere to the efficient logistics service principle, optimize warehouse operation and logistics docking processes for a long time, and strive to shorten the delivery cycle and improve user shopping efficiency on the premise of ensuring product safety.