Refund Policy

Policy Overview and Core Settlement Rules

This official Refund Policy governs all purchase transactions conducted through our website and establishes unified, standardized after-sales rules for all customers. Our platform strictly implements a 60-day return window for eligible merchandise, allowing users to initiate return requests within sixty calendar days from the exact date of order delivery. All financial transactions related to orders, including order payment calculation, return settlement, refund issuance, and compensation processing, are uniformly denominated and settled in USD (United States Dollar). No other currency conversion or alternative settlement method will be applied under any circumstances, ensuring consistent, transparent, and fair financial processing for all user orders. This policy applies to all conventional products sold on the platform, covering all user groups and all order types, without differential treatment or hidden restrictions, and fully complies with American cross-border e-commerce after-sales service specifications and consumer protection norms.

60-Day Return Eligibility and Restriction Standards

The 60-day return period is a unified and universal service standard of the platform, which starts to count automatically on the day when the user successfully signs for the goods. All users can initiate return applications for eligible products within the valid period for any legitimate reason, including inappropriate size, inconsistent style expectation, personal preference changes and other non-quality problems. To ensure the normal progress of the return audit, all returned goods must meet unified qualification standards: the products must be kept in unused, unwashed, undamaged original state, with all original tags, labels, packaging accessories complete and intact. Products with artificial damage, washing traces, dirt contamination, missing accessories or altered styles will not be eligible for return. In addition, special product categories are set as final sale items, including limited-time ultra-discount products, clearance inventory goods and customized products, which do not support no-reason return and refund after order confirmation, so as to standardize the order transaction rules of the platform.

5-10 Working Days Refund Processing Cycle

After the user submits a valid return application and completes the return delivery in accordance with the official process, our warehouse inspection team will conduct a comprehensive and detailed inspection of the returned goods within working days. After verifying that the goods meet the return standards and confirming that there is no abnormal damage or missing parts, the platform will immediately start the official refund process. The standard refund processing cycle is 5 to 10 working days, including internal warehouse review, financial audit, fund verification and payment issuance procedures. It is necessary to clarify that this cycle is the independent processing time of the platform, and does not include the fund arrival delay caused by third-party payment institutions, banks and other financial system processing differences. All refund funds will be returned to the user’s original payment account in full in USD, and the refund amount will be calculated strictly according to the actual payment amount of the original order without any arbitrary deduction or hidden handling fee.

Special Scenario Refund Rules and User Obligations

For orders with multiple commodities, the platform supports flexible partial return and partial refund services. The refund amount of a single product will be calculated proportionally according to the unit price of the original order to ensure the fairness and accuracy of settlement. For abnormal order scenarios caused by platform errors, such as wrong delivery, missing goods, product quality defects and logistics damage, we provide users with three optional solutions: full refund, free replacement or partial compensation, and all compensation funds are also settled in USD uniformly. Users need to bear the obligation of standardized packaging when returning goods. If the goods are damaged or contaminated again due to improper packaging by users during the return logistics process, the platform has the right to reject the refund application. At the same time, the platform prohibits malicious return behaviors, and will terminate the user’s after-sales service qualification for repeated malicious returns and improper use of after-sales rules to protect the legitimate operation order of the platform.